Returns and Refunds

Last updated: July 2026


At Burren Jewellery, we want you to love every piece you receive. That's why we offer a 90-day, no-quibble return policy on eligible items—well beyond the statutory 14-day withdrawal period available to consumers within the European Union.

Your Right to Withdraw (EU Customers)

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you can:

  • Submit a return or cancellation request through your customer account on our website; or

  • Contact our Customer Care team at sales@burrenjewellery.ie, including your name and order number.

Once we receive your request, we will send you an email confirming that your request has been received.

After notifying us, you have a further 14 days to return your item(s).

Our 90-Day Return Policy

In addition to your statutory rights, Burren Jewellery offers a 90-day money-back guarantee on eligible items.

If for any reason you decide not to keep your jewellery, you may return it within 90 days of receiving your order for either:

  • A full refund, or

  • An exchange for another item.

Items returned under our 90-day guarantee must:

  • Be unworn and unused.

  • Be returned in their original condition.

  • Include the original packaging and any accompanying materials where possible.

Once we receive and inspect your return, we will process your refund or dispatch your replacement as quickly as possible.

If your chosen replacement is temporarily unavailable, we will make every effort to provide it in the shortest possible time.

Items That Cannot Be Returned

Unfortunately, we cannot accept returns for:

  • Earrings, for hygiene reasons.

  • Engraved, personalised or custom-made jewellery.

  • Jewellery that has been altered or resized by anyone other than Burren Jewellery.

  • Items showing signs of wear or damage caused after delivery.

These exclusions do not affect your statutory rights where the item is faulty or not as described.

Faulty or Incorrect Items

If your jewellery arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at sales@burrenjewellery.ie.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs where possible.

If the item is confirmed to be faulty or we have made an error, Burren Jewellery will arrange an appropriate repair, replacement or refund and will cover the reasonable cost of return postage.

Return Shipping Costs

For returns made under our 90-day guarantee, customers are responsible for the cost of returning the item unless it is faulty or incorrect.

Where an item is defective or supplied in error, Burren Jewellery will cover the reasonable return shipping costs.

For your protection, all returns should be securely packaged, fully insured and sent using a tracked postal service. Returns that are inadequately packaged or uninsured are sent at the customer's own risk.

How to Return Your Jewellery

Step 1 – Contact Burren Jewellery

Before returning your order, please email sales@burrenjewellery.ie with your order number and reason for your return. Please wait for our reply before sending your package, as this helps us process your return as efficiently as possible.

Step 2 – Package Your Return

Please include:

  • Your jewellery.

  • The original packaging.

  • Any accompanying materials.

Package your return carefully to prevent damage during transit.

Step 3 – Send Your Return

Ireland

 Please return your parcel using An Post Registered Post. We recommend fully insuring your package and obtaining proof of postage and delivery.

International Returns

  Please use your national postal service and send your parcel using a fully tracked and insured service. We recommend requesting proof of postage and delivery.

Exchanges

If you would like to exchange your jewellery for another item or a different size, we're happy to help.

The shipping charge for replacement items is:

  • €5 within Ireland

  • €9 for all other countries

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method as soon as possible.

For customers exercising their statutory EU right of withdrawal, refunds will be processed in accordance with applicable consumer protection legislation and, where required, will include the original standard delivery charge.

Please note that your bank or payment provider may require additional time to complete the refund.

Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Burren Jewellery


Email: sales@burrenjewellery.ie