Customer FAQ

Everything you need to know about shopping with Burren Jewellery, from ordering and delivery to caring for your favourite pieces.

ORDERS & PAYMENTS

Do I need to set up an account to make a purchase?

No. You can shop with Burren Jewellery and check out as a guest without creating an account.

Creating an account can make future purchases quicker and allows you to keep your details in one place.

What payment methods do you accept?

The payment methods currently available will be displayed at checkout. Simply choose your preferred option and follow the instructions to complete your purchase securely.

Why has my payment been declined?

There are several reasons why a payment may be declined. First, double-check that your card details, billing address and security information have been entered correctly.

If everything looks correct, we recommend contacting your bank or card provider, or trying another available payment method.

If you're still having trouble placing your order, please contact us at sales@burrenjewellery.ie and we'll be happy to help.

Can I add a note to my order?

Yes! You can add a note to your order in the cart section before proceeding to checkout. Simply enter your message in the order notes box, and we'll make sure it's included with your order.

I haven't received an order confirmation. What should I do?

Order confirmations are sent automatically after your purchase. Please check your spam or junk folder first, as emails can sometimes end up there.

If you still can't find your confirmation, contact us at sales@burrenjewellery.ie with your name and order details and we'll check it for you.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at sales@burrenjewellery.ie.

We'll always do our best to help, but if your order has already been processed or dispatched, we may not be able to make changes.

Is VAT included?

All Euro customers already have 23% VAT added to the price. No duties will be charged upon arrival of your package.

Shipments outside of Europe may be liable for duties. Please check with your countries customs for details, or please contact us for more info

Important notice: We will never ask you to send your credit card details by email. Nor will we ever send you an email with a link to a payment page. If you receive such an email, please do not click on the link to enter your credit card details, and please contact us to let us know.

Do you have a shop I can visit?

No we are an office based e-commerce company. However we do have a number of stockists in Ireland click HERE for a list.

DELIVERY & TRACKING

Is the parcel insured?

Yes we take responsibility for the parcel until you receive it.

How long does delivery take?

For orders within Ireland, delivery generally takes 1–2 working days once your order has been dispatched.

International delivery times vary depending on the destination. Please allow additional time during busy periods and around public holidays.

Can I track my order?

If tracking is available for your delivery method, you'll receive your tracking information once your order has been dispatched.

If you have any questions about the status of your order, contact us at sales@burrenjewellery.ie.

What should I do if my order hasn't arrived?

If your estimated delivery time has passed, first check your tracking information for the latest update.

If you're still unable to locate your parcel, contact us at sales@burrenjewellery.ie with your order number and we'll be happy to help.

Do you deliver outside Ireland?

Yes, Burren Jewellery ships internationally. Available destinations, delivery options and costs will be shown at checkout or by clicking here.

International orders may be subject to local customs charges, taxes or import duties depending on the destination.

RETURNS & EXCHANGES

What is your return policy?

We offer a 90-day money-back guarantee. If you decide not to keep your jewellery, you can return eligible items for a refund or exchange, provided they are unworn and returned in their original condition.

Please note that earrings cannot be returned for hygiene reasons. Items that have been engraved, altered, resized or show signs of wear may also be excluded from returns.

How do I return an item?

To arrange a return, please contact us at sales@burrenjewellery.ie before sending your jewellery back.

We'll provide you with the information you need to complete your return.

Can I exchange an item?

Yes. Eligible unworn items can be exchanged within our 90-day return period.

Can I return earrings?

Unfortunately, we cannot accept returns on earrings for hygiene reasons.

Who pays for return postage?

If you're returning an item for an exchange or refund, return postage costs are your responsibility.

If an item is defective, Burren Jewellery will cover the cost of returning it.

JEWELLERY MATERIALS & GOLD PLATING

What is Burren Jewellery made from?

Our gold-plated jewellery is crafted with a high-quality brass base, with luxurious 18k gold plating and finished with a coat of 23k gold finish to prevent oxidation.

Our jewellery is designed to combine premium craftsmanship, lasting quality and everyday wearability.

What makes Burren Jewellery's gold plating different?

Our jewellery is finished with 18k gold plating at a premium 3-micron thickness.

The thicker plating provides a rich gold finish and greater durability, helping your jewellery maintain its beautiful appearance for longer when cared for correctly.

Is Burren Jewellery hypoallergenic?

Yes. Our jewellery is designed to be hypoallergenic and is nickel, lead and cadmium free, making it suitable for most people with sensitive skin.

Everyone's skin is different, however, so individual sensitivities can vary.

Will gold-plated jewellery tarnish?

All gold-plated jewellery can naturally change over time depending on how often it's worn and its exposure to water, perfumes, lotions, sweat and chemicals.

Proper care and storage will help protect the finish and keep your Burren Jewellery looking beautiful for longer.

JEWELLERY CARE

How should I care for my Burren Jewellery?

To keep your jewellery looking its best, avoid direct contact with perfumes, lotions, hairsprays and harsh chemicals.

We recommend putting your jewellery on after applying beauty products and removing it before sleeping, exercising, showering or swimming.

When you're not wearing your jewellery, store it separately in a dry place to help prevent scratches and unnecessary exposure to moisture.

Can I shower with my jewellery?

We recommend removing your jewellery before showering. Regular exposure to water, soaps and other products can affect gold plating over time.

Can I swim while wearing my jewellery?

We recommend removing your jewellery before swimming. Chlorine, salt water and other chemicals can affect the finish of gold-plated jewellery.

How should I clean my jewellery?

Gently wipe your jewellery with a clean, soft and dry cloth after wearing it.

Avoid abrasive cloths, harsh cleaning products and chemical jewellery cleaners, as these can damage the gold-plated finish.

How should I store my jewellery?

Keep your jewellery in a clean, dry place and, where possible, store each piece separately to prevent scratching and tangling.

Avoid storing jewellery in humid areas such as bathrooms.

WARRANTY & REPAIRS

Does Burren Jewellery come with a warranty?

Yes. Burren Jewellery pieces come with a 3-year guarantee, giving you extra peace of mind when purchasing and wearing your jewellery.

What should I do if my jewellery is damaged?

Please contact us at sales@burrenjewellery.ie with your order details and, if possible, photographs showing the issue.

Our team will review the item and advise you on the options available.

Can my jewellery be repaired?

Depending on the piece and the type of damage, a repair may be possible.

Can Burren Jewellery be replated?

Depending on the piece, replating may be possible. Contact us with details and photographs of your jewellery and we'll advise you on the available options.

ENGRAVING

Do you offer an engraving service?

We currently do not offer an engraving service.

Can Burren Jewellery pieces be engraved?

Some Burren Jewellery pieces may be suitable for engraving. If you're interested in engraving a particular item, please contact us before ordering and we'll be happy to advise you.

Please note that personalised or engraved items cannot normally be returned or exchanged.

SIZING

How do I find my ring size?

We recommend checking your ring size before ordering to ensure the best fit. Please click here and follow the guidelines for measuring your finger size.

For the most accurate measurement, you can have your finger professionally measured by a jeweller

ETHICS & SUSTAINABILITY

Does Burren Jewellery use recycled gold?

Yes. Sustainability is an important part of our approach to jewellery. Our gold plating is made using 100% recycled gold, helping us create beautiful pieces while making more responsible choices about the materials we use.

Is Burren Jewellery sustainable?

We are committed to making more responsible choices across our jewellery and business, from the materials we use to the way our pieces are designed.

We focus on creating jewellery that can be loved and worn for years rather than treated as disposable fashion.

Still Have a Question?

Can't find what you're looking for? We're happy to help.

Contact the Burren Jewellery team at sales@burrenjewellery.ie and we'll get back to you as soon as possible.

Do the materials in your jewellery comply with international standards?

All of our jewellery is compliant with the European REACH regulations.

Is the jewellery ethically produced.

Our manufacturing partner in France is a members of the «RJC» (Responsible Jewellery Council): a recognised commitment in terms of respect for working conditions and sustainable development.